Frequently Asked Questions
If there’s anything that hasn’t been covered within the FAQ’s below please feel free to get in touch with us to ask us directly and one of our team would be happy to help you.
How long have you been in business?
Are your staff your own or do you contract out the work?
Can City Lofts London carry out architectural work only?
Do you do only lofts or could you carry out other work too?
Would it be OK to see a loft you have recently built?
May I see a copy of the contract?
Will there be a payment schedule?
What is the typical payment schedule?
When I initial sign the contract to send to you, I send both copies and don't date either at this stage? Is that correct?
How much is the deposit?
Deposits under £500 do not need protecting. Alongside the works contract, the typical deposit we take for building projects is £100, to secure a firm project start date.
Will an opt out clause will be added to the contract?
Why are contractor details not listed in the contract at the time of my signing?
When will we know who our contractor and their team will be?
Will I get reminders when each instalment is due, and will I get details on how to pay either City Lofts or the contractor?
Insurance & guarantees
Do you have full project insurance?
What quality assurance documentation do you produce, and what is your quality assurance process?
Do you offer a works guarantee?
Is the guarantee insurance backed?
If there is damage to the existing structure of my home during the works, who will be responsible for paying for the repairs? The insurance company, the contractor or City Lofts London?
If there is damage to my neighbours property who will be responsible for paying the repairs? The insurance company, the contractor or City Lofts London?
What will happens if work is delayed or disrupted?
Why are the other loft companies not charging me full VAT?
What happens if I find myself in financial difficulty mid-way through the loft conversion?
The quote provided by City Lofts London is more than that of cheaper firms.
Why do I have only 1 day to review and remit payment requests?
How long does a loft conversion take and do you commit to a fixed build timeline?
From signing the contract with City Lofts London, how long will it be until build begins?
When do we get the drawings?
Design & Planning
Who takes care of getting planning permission?
How do we know if we need to issue party wall notices(s)?
If party wall award has been issued, but the neighbour moves house before or during works, what happens to the party wall award?
Permits and fees
What happens about skips and permits?
What are the actual planning application costs. Who pays this? Are there extra payments for re-submittals?
What will the cost reduction be if we used our own Architect?
Building process/ site set-up
Does the price include removal of existing insulation and water tanks?
Is the cost of Scaffolding included in the quote?
Is the demolition and removal of all rubbish included?
Who is responsible for clearing the loft?
What are build preliminaries?
If a building control officer asks to change a damaged door at the end, would the repair be added to our price or would City Lofts London cover it?
If you have to chase electrical wires into the walls, will you make good the walls afterwards?
How many builders will be present at any one time? What are the working hours?
What does "no finished" flooring means?
You have discounted the cost of the "tin hat" (thank you!). Why are you willing to offer this free?
What are the implications if we are unable to provide access to the site on the agreed start date?
I have a dust allergy. Will a lot of dust be created and is there anything you do about that?
We like privacy and would prefer not to have photos of our home or the work put up on your website. We also do not want visits offered to prospective City Lofts London customers. Is that OK?
Do you supply and fit fire doors?
Can you also decorate?
How hot can get in loft conversions. How could we mitigate this (avoiding aircon)?
- Non-mechanical solution: During warm nights, simply leave the windows ajar, and the through-breeze will naturally cool the room.
- Mechanical solution: Fit an air-conditioning unit. This is becoming more popular as summers are getting warmer. Technically a full planning application is required for this, and the local authority will want to satisfy themselves that the unit being fit will not produce excessive noise pollution. We can do this for you.
What is included in the City Snagging pro forma?
Can I have underfloor heating in my loft?
For a Free Quote Get In Touch With City Lofts Today
Enquire today for a free ebook on getting your dream loft conversion. Alternatively you can call us directly on 0845 519 4321.
Take a look at our projects in Kensal Green